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Shipping and Returns



Items are shipped using CTT services.

Shipping Cost The shipping cost varies depending on the delivery location.

Delivery Times

Due to the necessary customization, the expected delivery time for Contos por Carta in Portugal is 7 business days for the mainland and 9 business days for outside mainland Portugal.

These deadlines are counted from the first business day following the order payment confirmation date.

If Contos por Carta finds, for any circumstance, including those beyond its control, that meeting the aforementioned deadlines would be unlikely, it will contact the User. In this scenario, the User may choose to terminate the contract.

If delivery times are exceeded, and taking into account any specific particularities of each moment, we appreciate if you contact us.

Delivery Guarantee

Contos por Carta will proceed with the re-shipment, at no cost to the User, of items that have been lost in transit.

Return Policy

Personalized products and digital items cannot be returned. However, if there's any error on our part, we will proceed immediately with their replacement.

Based on Artigo 17.º do Decreto-Lei n.º 24/2014, personalized products are excluded from the right of withdrawal, meaning they cannot be returned. This legal provision establishes exceptions to the right of return for products that have been customized according to the consumer's specifications. Therefore, according to this law, personalized products are not subject to the right of return.

According to the Consumer Protection Law and the European Union Consumer Rights Directive (Directive 2011/83/EU), digital products are also exempt from being returned. This means that once a digital product, such as printables, is purchased, it cannot be returned. It's important to be aware of this exemption when purchasing digital products.

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