Terms and Conditions
These Terms and Conditions are agreed between Contos por Carta – Ana Sofia Proença Caessa, NIF: 218994702 – hereinafter referred to as “Contos por Carta”, and the individuals or entities who use or wish to make purchases through the website www.contoscarta.pt, hereinafter referred to as the “User”.
This website is the exclusive property of Contos por Carta and is managed by Contos por Carta.
Through this website, Contos por Carta aims to showcase its products, services, and activities.
The User agrees that use of this website is at their own risk, without any express or implied warranties.
Online Shop
Introduction
The parties agree that purchases made through the website www.contoscarta.pt shall be governed exclusively by these Terms and Conditions, except where specific conditions are expressly stated on the website.
Orders
Before placing an order, Users may obtain detailed information about the products they wish to purchase.
The purchase process begins by using the appropriate, clearly identified commands.
During the ordering process, Users will be asked to provide the basic information required for any online sale, including their name, email address, delivery address, and payment method.
By finally confirming an order, the User fully accepts the product descriptions, prices, discounts, shipping costs, and all other provisions contained in these Terms and Conditions.
If an order is not paid for within 15 days of being placed, it may be cancelled. Contos por Carta may contact the User for this purpose. If payment is received after this period and the order has already been cancelled, Contos por Carta will contact the User to find the most suitable solution.
Prices
Product prices are exempt from VAT under the exemption scheme set out in Article 53 of the Portuguese VAT Code (CIVA).
Discounts granted, regardless of their form, comply with the Fixed Book Price Law, where applicable, and are considered valid at the time the order is finalised.
Product Availability
If an ordered and paid-for product becomes unavailable, Contos por Carta will contact the User to find the most suitable solution, including a full refund of the payment made.
If the User wishes to purchase a product that is currently unavailable, they may contact Contos por Carta to enquire about future availability.
Invoices
If you require a tax invoice, please request one by email at:
Alternatively, you may contact us through our website.
Please include your Portuguese tax identification number (NIF) in your request.
Complaints
Contos por Carta welcomes complaints from Users who are dissatisfied with our services and/or products. We also welcome suggestions. To submit a complaint or suggestion, please contact us through our website.
In the event of a dispute, the User may refer the matter to an Alternative Dispute Resolution (ADR) entity for consumer disputes.
Applicable Law and Jurisdiction
Contos por Carta is a Portuguese entity governed exclusively by the laws of the Portuguese Republic. These laws shall therefore apply to any contractual relationship established with Contos por Carta.
In the event of a dispute, the parties designate the Civil Court of the Lisbon District as the competent court, expressly waiving any other jurisdiction, or may alternatively refer the matter to an Alternative Dispute Resolution entity, subject to the agreement of both parties.
Copyright and Intellectual Property Rights
Contos por Carta – Ana Sofia Caessa holds the rights to the trademarks, domains, and software associated with the names augui and related names.
All content on this website, including text, images, and graphics, is the property of Lêleh Land and may only be reproduced with express written permission. Some information made available on this website may be subject to third-party intellectual property rights.
Last updated: 17 October 2026